JEOMA Jewellery – Return & Refund Policy

 

 

At JEOMA Jewellery, your satisfaction is our priority. We take great care in providing high-quality jewellery pieces that you’ll love. If for any reason your purchase isn’t quite right, we’re here to help.

Returns & Exchanges

Eligibility

We accept returns and exchanges under the following conditions:

  • Items must be unused, unworn, and in their original packaging.

  • Return requests must be made within 14 days of receiving your order.

  • Due to hygiene reasons, we cannot accept returns on earrings, unless they arrive damaged or faulty.

  • Custom, personalised, or sale items are non-returnable unless faulty.

Faulty or Damaged Items

If you receive an item that is damaged, faulty, or incorrect:

  1. Please email us within 48 hours of delivery at info@jeomajewellery.com with:

    • Your order number

    • A photo/video of the issue

  2. We will arrange a replacement or a full refund at no extra cost.

Refunds

Once your return is approved and received back:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to reflect, depending on your bank.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you’d like to exchange an item (excluding earrings):

  • Contact us with your order number and preferred replacement.

  • Exchanges are processed once the original item is returned in its original condition.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty.

  • We recommend using a tracked delivery service, as we are not responsible for returns lost in transit.

Contact Us

If you have any questions about your return or need assistance, please reach out:

📩 Email: info@jeomajewellery.com
🌐 Website: www.jeomajewellery.com

We’re always happy to help you find the perfect piece.
Thank you for shopping with JEOMA Jewellery! ✨